Shipping & Delivery Policy
Last updated: 13 September 2026
Where we deliver
We deliver to serviceable Indian PIN codes. Enter your PIN code on a product page to check availability. If your location is not available, contact our team before placing an order. International delivery is not currently offered through this checkout.
Delivery charges
Your delivery charge and order total are shown before you pay. Free-shipping eligibility is calculated using the qualifying order value shown at checkout. Any cash-on-delivery availability or additional charge is shown there too.
Delivery costs ₹60 for qualifying order values below ₹1,000. Delivery is free from ₹1,000. Check the final payable total before confirming your order.
Dispatch and estimated arrival
After your order is confirmed, we check the items and prepare them for dispatch. Dispatch time and transit time are separate. Your order details and tracking updates provide the latest available status.
We dispatch orders within 2 days of the order date. Estimated delivery is 5–7 days from the order date, including dispatch time. This is an estimate rather than a guaranteed arrival date; we will help with delays or failed delivery.
Tracking your parcel
Sign in to Your orders to view your order status. Where a courier tracking number is available, it will appear in your order information. Contact support with your order number if a parcel appears delayed or tracking has stopped updating.
Correct address and delivery attempts
Please provide an accurate name, full address, PIN code and reachable mobile number. Contact us immediately if you notice a mistake. An address change after dispatch may not be possible. If a parcel is undeliverable or returned to us, we will discuss redelivery or the applicable refund with you before arranging it. Any proposed additional cost must be explained before you agree.
Damage, leakage or a missing parcel
If the outer parcel appears damaged or tampered with, tell the delivery person and contact us. If practical, take photographs of the parcel, label and affected item. A video is helpful but is not compulsory. Keep the packaging while we investigate and do not consume a leaking or apparently unsafe food product.
Delays and remedies
Weather, transport disruption and local restrictions can affect estimates. We will help investigate delays and discuss an appropriate resolution. These estimates do not remove remedies available under consumer law for non-delivery or other delivery failures.
Contact us
Ramraj organic, a unit of Ponkhi International Pvt Ltd. Email: cs@ramrajorganic.com Phone / WhatsApp: +91 99985 65339 Business address: A-205, Aarohi Galleria, South Bopal, Opp. Gala Aura, Ahmedabad – 380058, Gujarat, India.
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