Returns & Refunds Policy
Last updated: 13 September 2026
Problems we can help with
Please contact us if an item arrives damaged, leaking, incorrect, missing, expired, defective, unsafe or materially different from its description. We will review the issue and arrange an appropriate replacement or refund. Your rights under applicable consumer law remain unaffected.
Reporting an issue
Send your order number, the affected product and quantity, a description of the problem, and photographs if available. For food or quality concerns, the batch number and date information on the label help us investigate. An unboxing video is not a condition for raising a complaint.
Please report damaged, wrong or missing items within 7 days of delivery. The online return-request window is 7 days. If you discover a defect later or cannot use the online form, contact support; this reporting window does not limit statutory remedies or claims for later-discovered defects.
How to raise a request
Sign in to Your orders and use the return option on the delivered order when it is available. Select the affected items and describe the problem. You can also contact support directly, including when the online request window has closed or delivery is disputed.
Food and personal-care products
We do not accept change-of-mind returns or exchanges, including for unopened products. For hygiene and food safety, opened or used products are not eligible merely because you changed your mind. This does not exclude a claim where opening or using the product reveals a defect or other qualifying issue. Stop using a product if you suspect a safety or quality problem.
A damaged, incorrect, defective, expired or misdescribed product can still qualify for a remedy regardless of whether its package has been opened.
Return approval and collection
Do not send a parcel to our business address without return instructions. After review, we will tell you whether the item needs to be returned, what to retain, and how collection or return shipping will be arranged. Keep the packaging where reasonably possible. For a confirmed fault, wrong item or transit damage attributable to fulfilment, we cover reasonable approved return costs; we will not ask you to pay an unexplained charge.
Replacements
A replacement depends on availability. If the same item is unavailable, we will discuss a refund or an alternative with you. We will not substitute a different product without your agreement.
Refund amount
An approved refund is based on the amount actually paid for the affected items, including applicable tax and allocated discounts. It is not based on the undiscounted MRP. Delivery-charge refunds are assessed with the reason and extent of the failure; where the entire order cannot be supplied or is refunded because of our fulfilment error, the refund includes the original delivery charge. Refunds will not exceed the amount paid.
Mixed soap packs
Report the affected soap variant and number of bars. A partial refund uses the discounted component value recorded in your order, rather than today's single-bar price. We do not require unaffected bars to be returned merely to investigate one faulty bar.
Method and timing
Approved prepaid refunds are sent to the original payment source. For cash-on-delivery orders, we will agree a secure refund method if that payment option is offered. We never need your OTP, UPI PIN or card PIN to issue a refund.
We initiate approved refunds within 5–7 working days of final approval. If a return is required, approval follows the necessary receipt/inspection, which we will arrange and complete without unreasonable delay. Bank and payment-provider credit may take additional time. We will share available refund details so that you can follow up with us if needed.
Consumer rights and support
These procedures do not limit mandatory consumer remedies, including those relating to defective, misdescribed or undelivered goods. If you disagree with a decision, contact support and request escalation to the grievance officer.
Ramraj organic, a unit of Ponkhi International Pvt Ltd. Email: cs@ramrajorganic.com Phone / WhatsApp: +91 99985 65339 Business address: A-205, Aarohi Galleria, South Bopal, Opp. Gala Aura, Ahmedabad – 380058, Gujarat, India.
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