Cancellation Policy
Last updated: 13 September 2026
Request a cancellation
Contact us as soon as possible with your order number and registered mobile number or email. For a confirmed order, our support team checks its dispatch status and confirms the outcome. Sending a request does not by itself confirm that the order has been cancelled.
Before dispatch
We can cancel an order before it has been dispatched. There is no cancellation fee before dispatch. If payment has been captured, an approved cancellation is refunded to the original payment source. Do not share your OTP, PIN or full card details with anyone requesting them for a refund.
Approved cancellation refunds are initiated within 5–7 working days. Bank or payment-provider credit may take additional time; contact support with your order number and refund reference if the credit is delayed.
After dispatch
Once an order is dispatched, we may be unable to stop the parcel. Contact support so we can explain the available options. The Return & Refund Policy applies to delivered items; a cancellation restriction does not remove remedies for faulty, damaged, wrong, misdescribed or otherwise qualifying goods.
Unpaid or failed-payment orders
An unpaid reservation may expire automatically. If money was debited but the order was not confirmed, contact us with the payment reference before trying again. We will check the transaction to help avoid a duplicate order.
When we cannot fulfil an order
We may need to cancel an order because an item is unavailable, the address cannot be served, a material listing error occurred, or a payment or security issue cannot be resolved. We will explain the reason and refund any captured payment for the cancelled items. We will not replace an item or change its price without your agreement.
Mixed soap packs and partial changes
Tell us which soaps or quantities you want to change. Before dispatch, support can advise whether cancellation and a fresh order are needed. Once an order is confirmed, editing your basket does not change that order.
Refund status
For an approved cancellation, we will provide available refund details after initiation. Payment-provider and bank processing can affect when the credit appears. Contact us with your order number if a confirmed refund has not arrived within the communicated estimate.
Contact us
Ramraj organic, a unit of Ponkhi International Pvt Ltd. Email: cs@ramrajorganic.com Phone / WhatsApp: +91 99985 65339 Business address: A-205, Aarohi Galleria, South Bopal, Opp. Gala Aura, Ahmedabad – 380058, Gujarat, India.
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