Contact & Customer Support
Last updated: 13 September 2026
How to reach us
Ramraj organic, a unit of Ponkhi International Pvt Ltd. Email: cs@ramrajorganic.com Phone / WhatsApp: +91 99985 65339 Business address: A-205, Aarohi Galleria, South Bopal, Opp. Gala Aura, Ahmedabad – 380058, Gujarat, India.
Order and product enquiries
Include your order number, registered contact information and a brief description of the issue. For damage or quality concerns, include the product name, batch information and photographs if available. Never send an OTP, UPI PIN, banking password or full payment-card details.
Leave a message
You can send an email or WhatsApp message with your enquiry. If we cannot respond immediately, leave your order number and a short description so that our team can follow up.
Grievance escalation
If your concern remains unresolved, request escalation to the grievance officer. We will acknowledge a consumer grievance within 48 hours and work to resolve it within one month, in line with applicable e-commerce requirements.
Grievance officer: Chandan Singh Email: cs@ramrajorganic.com Phone: +91 99985 65339 Contact address: A-205, Aarohi Galleria, South Bopal, Opp. Gala Aura, Ahmedabad – 380058, Gujarat, India. Use the subject Grievance escalation when emailing.
Returns and visits
Our listed business address is not an automatic returns address or a confirmed walk-in shop. Please contact support for instructions before sending a parcel or arranging a visit.
Privacy requests
For a privacy-related request, email cs@ramrajorganic.com with the subject Privacy request and describe what you need. We may ask for proportionate verification before sharing account information.
Questions about this page?
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